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Terms & Conditions - ShirtbyHand

Please read these Terms and Conditions carefully before placing your Order with Usas they contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability. If you do not understand these Terms and Conditions or if you have any questions, please contact us via email: info@shirtbyhand.co.uk

The term ‘ShirtbyHand (UK) Ltd.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 44 Quakerfield, Bannockburn, Stirling FK7 8HZ. Our company registration number is SC398652. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

ShirtbyHand handles three fixed prices for shirts: £69, £79 and £99. The price will include design, shipping* and transaction fees.*: Shipping will be included in the price in the United Kingdom. When an order is placed from a different country than The United Kingdom an extra charge might be added to the total price of the shirt.

Availability of Goods
You acknowledge and agree that from time to time, some Goods on the website maybe out of stock or unavailable and we may not be able to fulfil all or part of your order. If this occurs ShirtbyHand.co.uk will contact you within (5) working days to arrange a variation of your order and ultimately a full or partial refund.

Delivery time
At ShirtbyHand we aim to deliver your order to your door within 3 weeks. This could vary at times due to order volumes, factory availability, fabric availability and shippingtimes. As much as we try to keep our delivery times within 3 weeks, we cannot absolutely guarantee this for every order - being handmade and customized goods occasionally fabric will be out of stock that results in slower than usual delivery. As a guide only, our products are usually delivered within 3 weeks and during periods of peak demand this may increase to 4-6 weeks. This could vary at times due to eventsbeyond our control, such as Bank Holidays, shipping and transport obstructions a political coup, acts of terrorism, alterations in legislative and commercial regulations, worker or union strikes, inability of ShirtbyHand suppliers to supply goods, political unrest, blockades stopping work, war, earthquake.

ShirtbyHand gift voucher
Gift voucher delivery time.Each gift voucher is sent by standard post and can take up to 4 working days to receive; this time may vary due to the time of year and causes beyond our control, these causes are stated under the heading Delivery time.

Area covered
JShirtbyHand only covers Central Scotland (20 miles radius of our Bannockburn office) and Central London (Zone 1) and will only travel to an appointment within these areas. If you intend to give the voucher to a person outside of these areas they still have the option to design and order a standard size shirt on our website or send us a shirt they would like the measurements taken from. The ShirtbyHand gift vouchers can be exchanged for goods onwww.shirtbyhand.co.uk. ShirtbyHand gift vouchers may not be exchanged for cash.

All our shirts are shipped using Royal Mail and are sent by standard post in order to keep our prices at their current rates. If you wish to ship the shirts via track and tracethrough a courier, please contact our office to arrange this and an extra fee of £10.00will be applied per shirt. Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order for Goods if you require multiple delivery destinations. If we are unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect the Goods from a local delivery agent. It is your responsibility to follow the instructions stated on the calling card. Where you do not collect your Goods from the local delivery agent office within 10 working days of a failed delivery, you must contact our office by emailinfo@shirtbyhand.co.uk. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.

ShirtByHand (UK) Ltd reserves the right to refuse a return if it’s determined that an item has been worn and then returned for any reason other than being 'faulty'.The customer chooses the design though the websitewww.shirtbyhand.co.ukand norefunds will be made for clients not satisfied with the choice of fabric they choose or the design they submitted. Any additional measurements or style detail, and/or alterations to measurements and style details must be sent in toinfo@shirtbyhand.co.ukvia email within 24 hours of order placement.

These guarantees are in addition to your statutory rights, which remain unaffected. If for any reason the item hasn't been worn and is faulty, simply return or post the shirt via standard mail in its original and unused condition, along with wrapping to our office ShirtByHand (UK) Ltd, 44 Quakerfield, Bannockburn, FK7 8HZ within 28 days of purchase and we will exchange it or offer you a full refund. We are happy to accept items returned to us within 28-days of purchase. We will refund your credit or debit card once the items are received and processed.

Items returned to us after the 28-day grace period will be eligible for an exchange/credit. Any returns received outside this time frame may be considered at the discretion of ShirtByHand (UK) Ltd and may only be refunded as a credit against a future purchase.

All items must be returned to us in the same condition as they were shipped. They must be in an unused and perfectly saleable condition.

Copyright 2006-2020

ShirtbyHand Scotland

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